Accessible Metro Ride Busses

All Metro Ride busses are equipped with wheelchair lifts or ramps to provide accessibility for persons with limited mobility.  Riders who do not use a wheelchair, but are unable to climb steps, may request to use the lift to board the bus.  Each bus has two wheelchair securement locations.

Securement of Mobility Devices

In the interest of passenger safety, it is the policy of Metro Ride to require that all mobility devices for disabled passengers (i.e. wheelchairs, scooters, etc.) be secured to the floor of Metro Ride transit vehicles in designated locations.  Metro Ride will deny service to any passenger using a mobility device who declines to permit the vehicle operator to secure their device to the vehicle with the restraints provided.  A ride will not be denied in situations where an attempt has been made to secure the mobility device, but the mobility device cannot be secured or restrained satisfactorily by the transit vehicle securement system.

Metro Ride Paratransit Service

Paratransit is an "origin-to-destination" van service for persons who, because of a disability, are unable to use Metro Ride's accessible bus service. 

Paratransit service is available to those who are certified as eligible by Metro Ride.  To request eligibility, you must complete and submit an ADA Paratransit Application Form.  Metro Ride will determine your eligibility within 21 days after receiving your application.

Service Area:

The paratransit service area includes any area within 3/4 of a mile from any regular bus route (view map).  Certified users can make reservations by calling 715-842-9287.  Reservations must be made no later than 4:30 p.m., at least one day prior to the requested trip.  For further information, please refer to the Metro Ride Paratransit Guide.

Hours of Operation:

• Monday-Friday - 6:30 a.m. to 6:30 p.m.
• Metro Ride does not provide service on Saturdays, Sundays or on the following Holidays: New Years Day; Independence Day (July 4); Labor Day; Thanksgiving Day; Christmas Day.